
Questions people actually ask
Does it feel hot?
No. You feel a fresh, cool tingle from the menthol first, then a gentle warmth from the camphor. It should never sting or burn — if it does, take it off.
How long does one patch last?
Up to 12 hours. Then peel it off and put on a fresh one the next day.
Will it stay on when I walk?
Yes. The fabric is thin and flexible, so it bends with the knee. Smooth it on with the knee slightly bent and it stays put.
Can I use it on both knees?
Yes, one patch on each knee.
Does it smell?
A light menthol and eucalyptus scent, like a classic rub. Most people stop noticing it after a few minutes.
Can I shower with it?
Take it off first, dry the skin, then put a new one on.
How does the subscription work?
With auto-refills on, a new order ships every month at 20% off. You can skip a month or cancel anytime from your account or by emailing info@neurogena.us.
Can I return it?
Yes, within 60 days — on packs that are still sealed in their original packaging. Email info@neurogena.us for an RMA number first.